Frequently Asked Questions

There’s always an option of changing your address on the my Account portal, just make sure to change your address before placing your order, but if you have already ordered and you want to change your address, then feel free to contact us via the Contact us page.

You can always send a representative to receive the order on your behalf, but if that isn’t an option, the you can always contact us for further assistance.

Yes. Same day delivery is possible for delivery locations within the FCT. 3 to 5 days for locations outside the FCT and 7 to 14 days for locations outside Nigeria.

You can get a refund ONLY when Goods delivered are not in good condition (with proof) and this refund has a time line of 7 days from the day of delivery.

Sure, it is not only safe, it is recorded and a transaction receipt will be sent to you upon payment approval, and all this is done online, and within approximately 2minutes.

When you get to the Checkout page, you will be presented with at least 8 payment methods, of which you can pay with your credit/debit card, make transfers and more.

Your order can ONLY be modified before shipping is made. After shipping, order made and delivered in good condition cannot be returned.

When the goods are not delivered in Good conditions, then you can either call or email us with proof that the Goods has a defect, and this should be done within 7 days after delivery has been made.

Sure, if the defect is quickly spotted, you can request a return the same day.